Shipping Policy

1. Order Processing Time

• All orders are processed, verified, and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding national and public holidays) after payment confirmation.
  
  
• Once your order has been successfully shipped, you will receive an automatic confirmation email containing your Tracking Number.
  
  

2. Estimated Delivery Times

• Standard Shipping: Typically takes 10 to 20 business days from the dispatch date.
  
  
• Note: During peak seasons (such as Black Friday, Christmas, or major holidays) or due to customs clearance procedures, shipments may experience minor delays. We appreciate your patience and do our utmost to deliver your items as quickly as possible.
  
  

3. Shipping Costs

• Shipping fees are calculated dynamically at checkout based on the delivery address and the total weight or volume of the items in your cart.
  
  
• We may offer Free Shipping promotions on selected items or orders that meet specific promotional thresholds displayed on our website.
  
  

4. Order Tracking

• You can track your package every step of the way using the tracking link provided in your shipping confirmation email, or directly on our website essencialpet.lol.
  
  
• Please note that tracking updates can sometimes take 3 to 5 business days to become active in the carrier's system after dispatch.
  
  

5. Incorrect Address or Delivery Failures

• Customers are solely responsible for providing an accurate and complete shipping address during checkout (including street name, number, apartment/unit, city, and postal code).
  
  
• If a package is returned to us due to an incorrect address provided by the customer or failure to claim the package from the local carrier, any reshipping fees will be the responsibility of the customer.
  
  

6. Lost or Damaged Packages

• If your package arrives visibly damaged, please refuse the delivery if possible and contact us immediately.
  
  
• In the rare event that a shipment is officially confirmed as lost in transit by the carrier, Essencial Pet will coordinate a replacement or issue a full refund.
  
  

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